Returns & Exchanges

Returns and Exchanges

Good can be exchanged or returned up to 14 days after receipt. If more than 14 days have passed since receipt, we are unable offer you a refund or exchange.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging.

To start the returns process, please send us an email - hello@hnwhite.co.uk.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the refund.

Once approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Sale items
Only regular priced items may be refunded or exchanged.

Responsibility for shipping costs

You are responsible for paying the return shipping costs (unless an item is faulty). Unless an item is faulty, the initial cost of shipping will mot be refunded.